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AP-700 User Guide
D
Technical Support
If you are having a problem using an AP and cannot resolve it with the information in Troubleshooting, gather the
following information and contact your local reseller:
• List of ORiNOCO products installed on your network; include the following:
– Product names and quantity
– Part numbers (P/N)
– Serial numbers (S/N)
• List of ORiNOCO software versions installed
– Check the HTTP interface’s Version tab (click on Monitor > Version).
– Include the source of the software version (e.g., pre-loaded on unit, installed from CD, downloaded from Proxim
Web site, etc.)
• Information about your network
– Network operating system (e.g., Microsoft Networking); include version information
– Protocols used by network (e.g., TCP/IP, NetBEUI, IPX/SPX, AppleTalk)
– Ethernet frame type (e.g., 802.3, Ethernet II), if known
– IP addressing scheme (include address range and whether static or DHCP)
– Network speed and duplex (10 or 100 Mbits/sec; full or half duplex)
– Type of Ethernet device that the Access Points are connected to (e.g., Active Ethernet power injector, hub,
switch, etc.)
– Type of Security enabled on the wireless network (None, WEP Encryption, 802.1x, Mixed)
• Information about AP configuration:
– Read/write password
• A description of the problem you are experiencing
– What were you doing when the error occurred?
– What error message did you see?
– Can you reproduce the problem?
– For each ORiNOCO product, describe the behavior of the device’s LEDs when the problem occurs
If the local reseller is unable to resolve your issue, contact ORiNOCO Technical Support online or by phone, as
described below.
Online Support
Software and Documentation Downloads
The latest software and documentation is available for download at http://support.proxim.com (Knowledgebase Answer
ID 1686).
Knowledgebase
We store all resolved problems in our solution database. Search by product, category, keywords, or phrases. Also find
links to drivers, documents and other downloads. Search the Knowledgebase at:
<http://support.proxim.com/cgi-bin/proxim.cfg/php/enduser/std_alp.php>.
- ORiNOCO AP-700 Access Point 1
- User Guide 1
- Copyright 2
- Trademarks 2
- OpenSSL License Note 2
- Contents 3
- AP-700 User Guide 8
- Introduction 9
- Guidelines for Roaming 10
- IEEE 802.11 Specifications 10
- Command Line Interface 11
- HTTP/HTTPS Interface 11
- SNMP Management 12
- SSH (Secure Shell) Management 12
- AP-700 Hardware Description 14
- Antennas 15
- Active Ethernet 16
- LED Indicators 16
- Prerequisites 17
- Product Package 19
- System Requirements 19
- Hardware Installation 20
- Installing the Security Cover 21
- Mounting the AP-700 21
- Installing External Antennas 22
- Installing the AP in a Plenum 23
- Initialization 24
- Logging In 26
- Using the Setup Wizard 27
- Installing the Software 29
- Related Topics 32
- System Status 33
- Advanced Configuration 34
- Dynamic DNS Support 36
- IP Configuration 38
- DHCP Server 39
- DHCP Relay Agent 41
- Link Integrity 42
- Wireless (802.11a/b/g Radio) 49
- Ethernet 56
- Management 58
- IP Access Table 59
- Services 59
- Filtering 70
- Advanced 73
- TCP/UDP Port 73
- Rogue Scan 83
- Figure 4-26 Rogue Scan Screen 86
- Spanning Tree 87
- Storm Threshold 88
- Intra BSS 89
- Packet Forwarding 89
- Priority Mapping 92
- Radius Profiles 96
- Configuring Radius Profiles 97
- RADIUS Accounting 100
- SSID/VLAN/Security 103
- Management VLAN 105
- Security Profile 106
- MAC Access 113
- Wireless 113
- Monitoring 119
- IP/ARP Table 121
- Learn Table 122
- Interfaces 124
- Station Statistics 127
- Commands 129
- TFTP File Transfer Guidelines 130
- HTTP File Transfer Guidelines 130
- Update AP 131
- Update AP via HTTP 132
- Retrieve File 133
- Retrieve File via HTTP 134
- Help Link 137
- Troubleshooting 138
- Client Connection Problems 140
- VLAN Operation Issues 141
- Active Ethernet (AE) 141
- Recovery Procedures 142
- Related Applications 146
- Command Line Interface (CLI) 148
- Navigation and Special Keys 149
- CLI Error Messages 149
- Bootloader CLI 150
- CLI Command Types 151
- Parameter Control Commands 155
- Using Tables and Strings 159
- Log into the AP using Telnet 160
- Other Network Settings 164
- (Mbits/sec)> 167
- CLI Monitoring Parameters 173
- Parameter Tables 174
- System Parameters 176
- Network Parameters 177
- Interface Parameters 180
- Management Parameters 185
- Filtering Parameters 190
- Alarms Parameters 192
- Bridge Parameters 194
- RADIUS Parameters 196
- Security Parameters 197
- VLAN/SSID Parameters 198
- Security Profile Table 198
- Other Parameters 199
- CLI Batch File 201
- Reboot Behavior 202
- ASCII Character Chart 204
- Specifications 205
- Advanced Bridging Functions 206
- Security Functions 206
- Network Functions 207
- Hardware Specifications 208
- Available Channels 209
- RF Performance 210
- Technical Support 211
- Telephone Support 212
- Statement of Warranty 213
- Other Information 214
- Regulatory Compliance 215
- Warnings 218
- Modifications 218
- Industry Canada (IC) 219
- European Union 220
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